INSTALLATIONS SERVICE & REPAIRS
Fully trained,qualified and experienced team
Installation, servicing and Certification
Customer focused
Comprehensive after sales
service
All appliances &
manufactures covered
HOMEOWNERS 24 HR:
Fully trained,qualified and experienced team
Installation, servicing and Certification
Customer focused
Comprehensive after sales
service
All appliances &
manufactures covered
HOMEOWNERS 24 HR:
© C&C Services (Scotland) Ltd | Registered in Scotland: SC294748 |403 Gilmerton Road, Gilmerton, Edinburgh, EH17 7QR | SITE MAP | TERMS & CONDITIONS | ABOUT US | CONTACT
Q: Are the plans all-inclusive?
A: We deem our plans to be all-inclusive in line with industry standards and what our competitors have to offer. There are 3 plans which cover heating, plumbing & drainage and electrical. Each plan covers different areas and for full details please read the relevantrms and conditions.
Q: How do I pay for my plan(s)?
A: Payment is made on a monthly basis on a pre-agreed date. The first month's payment must be made by cheque, credit card or cash and the following months are paid by standing order.
Q: Do I get an annual service with my plan?
A: The Heatcare plan includes an annual service, safety inspection of your boiler, heating system. Plumbing & Drainage and electrical plans do not include a service as this is not required, we will check your system(s) when we carry out our heating service if you have the additional plan(s).
Q: How do I get accepted for a service, maintenance plan?
A: Please contact our Customer Service Team by filling out the customer contact form or alternatively call us on
Freephone 0800 612 8361 and we will arrange a suitable time to carry out a site visit to survey your system.
Q: Can I use any company, person to install, service, and repair my gas boiler, fire, and cooker?
A: A company or individual must be a member of the Gas Safe Register before he/she are legally allowed to work on a gas installation, appliance. All companies, engineers are issued with membership identification certificates, cards and you should confirm their membership, view their card before they carry out works.
Q: Can I use any company, person to install, repair my plumbing system?
A: There is currently no legal requirement to be a member of a plumbing organisation as membership is totally voluntary. We recommend that you employ the services of reputable company with skilled time served engineers, plumbers with membership of a plumbing body such as SNIPEF or Gas Safe Register
Q: Do I need my plumbing & drainage serviced, checked every year?
A: there is no requirement to have you're plumbing or drainage system checked, serviced every year. Generally good 'housekeeping' is all that required.
Q: What do I do if my water supply fails?
A: check if the failure is throughout the property or only in a certain area. If throughout the property, check with your neighbours if the problem is external (mains water failure). If the failure is external contact your water supplier. If the failure is internal, check your mains water stop cock, or local isolation valve(s) supplying the tank, outlet and if possible, rectify the problem, however, if you are unsure, contact a reputable company, engineer or plumber.
Q: Do I need to know where my water is turned off?
A: Every homeowner, occupant should know where to turn off water supplies in emergencies, as this will minimise damage to people and property. If you don't know where water isolation valves are fitted then contact a reputable company and request a site visit (there
Q: A tap is leaking, dripping 'driving me mad'
A: Turn off the water supply to the tap if possible or wrap a suitable cloth around the tap to cut out the noise and direct the water into the sink, bath. Contact an engineer, plumber to repair, replace your tap.
Q: My shower runs hot and cold or doesn't heat up
A1: If your shower is supplied by a combination boiler or from a hot water cylinder (storage tank) then please see Q & A comments under Heating - Hot water systems
A2: If your shower is an electric model with tanked or mains water feed then check its power supply is switched on and there is an adequate water supply. To check your mains water supply go to your kitchen sink and check your cold water pressure for tanked supplies check your bathroom hot and cold water taps flow, pressure. Should the pressure be lower than usual this will affect your shower, if the pressure is normal, contact an engineer, plumber to repair, replace your shower
Q: What do I do to keep my drains clear?
A: flushing unsuitable items down toilets and sinks, such as sanitary products, newspaper, vegetable peelings, cooking grease and paint residue, generally causes blocked drains. Bathroom, shower drains are regularly blocked by build-up of hair and soap, shampoo residue. These problems can easily be avoided by good 'housekeeping' and care and attention when disposing of the above items. Fitting a suitable drain, grating guard to collect hair in bath and showers is a good idea and purchasing a simple plunger for quick easy clearing of blocked traps will save you money, cost of engineers, plumbers visit.
Q: Can I use any company, person to install, repair my electrical system?
A: There is no legal requirement to be a member of a electrical body for general domestic electrical works, however many local councils generally require electricians to be members of NIEEIC or SELECT in order to provide them with the appropriate paperwork when completing new works which require building warrants. We recommend that you employ the services of reputable company with skilled time served electricians with membership of an electrical body such as NIEEIC or SELECT.
Q: Do I need my electrical system serviced, checked every year?
A: There is no requirement to have your electrical system checked, serviced every year. Your landlord may carry out Pat testing of electrical appliances on a yearly basis if you live in rented accommodation. Periodic inspection is recommended and this is generally every 5 Years. Generally good 'housekeeping' is all that required.
Q: What do I do if my electricity fails?
A: check if the failure is throughout the property or only in a certain area. If throughout the property, check with your neighbours if the problem is external (mains power failure). If the failure is external contact your electricity supplier. If the failure is internal, check your fuse board for tripped circuit breakers, fuses. Re-set breakers, replace fuses if you can and are competent, however if you are unsure contact a reputable company, electrician.
Q: Do I need to know how to change fuses, light bulbs, wire plugs etc?
A: Never attempt any electrical repairs, unless you are competent in what you are doing. Many people choose to change plugs, light bulbs, fuses etc as these are generally deemed DIY, and people don't wish to pay for an electrician for these tasks, however if you are unsure contact a reputable company, electrician.
Q: Do I need to know where my main fuse board is?
A: Every homeowner, occupant should know where their main fuse board is in case of emergencies, and how to turn of power to individual circuits or the whole property as this will minimise damage to people and property. Main fuse boards contain circuit breakers, fuses for lighting, sockets, etc and breakers, fuses should be identified (circuits, area they supply). If you don't know where your fuse board is or if the breakers, fuses are not identified then contact a reputable company, electrician and request a site visit (there may be a small charge for this service) or ask the electrician to show, explain the operation of these fuses, circuit breakers during your next inspection, repair visit.